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FAQ and Help

 

Product Information

Q: What are natural products? How are they different from the mainstream products?
A: Mainstream products are usually made with inexpensive, synthetic ingredients that are not good for you and your skin. Natural products are made with pure and natural organic ingredients that are good for you and your skin.

Q: What is the shelf life on most of your products?
A: Most of our products do not have a shelf life of more than two years. The shelf life varies from products to product and the ingredients used in the product. All our products come with a manufacturing as well as an expiry date indicator or a symbol that advises you to use the product within x months of opening it. If any of our products need to be stored in different conditions, we mention the same on our packaging.

Q: Are your products fresh?
A: Our products are made in small controlled batches, so the products are fresh. We make fresh batches at regular intervals so that you can buy the latest batches of products.

Q: Why small batches?
A: Small batches and quick shipment ensure freshness; however, opened products should be used within a year for best results. Short-term exposure to extreme temperature changes can affect the thickness and texture of the products, resulting in possible separation; however, the freshness of the product is not compromised. Shaking and/or refrigerating products can restore consistency. Long-term exposure of products to sunlight and/or heat should be avoided because the resulting oxidation may affect freshness.

Q: Doesn’t the government legislate the safety of our products?
A: Some governments in other places around the world have taken strong steps in the right direction; Europe and Australia are ahead of the times than we are here in India where often companies get by with just mentioning their herbal actives and not all the ingredients in the formulation. There is currently a coalition of various groups trying to get companies to sign The Compact for Safe Cosmetics; so far there are only over 400 companies who have signed (none of which are large mainstream companies) Omved is proud to be the first and only Indian company to be a part of this campaign. We encourage you to visit the website: www.safecosmetics.org.

Q: Why don’t your shampoos lather? How can a shampoo clean the hair without a lot of lather?
A: It is a misconception that shampoos that lather really well clean your hair effectively. Most shampoos contain ingredients that are not good for your hair causing it to damage it further. Many shampoos rely on inexpensive, petro chemically derived detergents such as sodium lauryl/laurethsulfate, olefin sulfonate and cocamidopropyl betaine for their foam-building properties. These chemicals can dry out the hair and scalp, and may cause allergic reactions as well as environmental problems. Omved's shampoos are made with natural cleansing agents like Areetha and Soap Nuts (naturalsaponins), which clean the hair effectively with a quick, modest lather.Since our shampoos are so mild, they can also be used for coloured or treated hair.

Q: Do I need to use a conditioner with my shampoo?
A: Not every hair type will need a conditioner. For most people with dry or chemically treated hair, using a conditioner is important because it keeps the hair and scalp hydrated, balances the oil content, restores elasticity and strength to the hair, and detangles(to avoid breakage). If your hair is oily or fine, a conditioner used on the ends of the hair to detangle and smooth frizz is all you'll need. Our conditioner for all hair types is our lightest conditioning product, designed to leave scalp tingly-clean and build body and shine without weighing down the hair.

Q: Do you have any products for the treatment of dandruff, eczema and other scalp conditions?
A: Yes, we have a range of products for various hair and skin related issues.
Please click here to view, our product range for different hair and skin type.

Q: How do you pack your products?
A: We pack all our oils, creams, lotions in either coloured glass or aluminium cans, not only to protect the formulations (no bpa leaking into them, no light penetrations and no erosion by the essential oils) but also because our products need to be SAFE for you and the earth! We do not use plastic containers to pack our products.

Q: I've noticed that some of your products separate. Is this a problem?
A: Omved uses no synthetic emulsifiers to bind the oil and water phases of our products. Occasionally some separation does occur; you'll open the product and see an oily or watery layer at the top. This does not mean the product is spoiled, nor does separation lessen the product's effectiveness. The problem is easily corrected by following the instructions you see on the label: Shake Well before Using.

Q: Do you make any products that are hypoallergenic?
A: Hypoallergenic is a marketing term that refers to products formulated without the use of known allergens. Most of Omved’s formulations are 100% natural and leave out many known allergens. They have been approved by Safe Cosmetics to be safe and non-toxic too. But do remember, even if products are completely natural they might not suit your skin. Due to different skin types, we advise you to carry out a patch sensitivity test before you start using any of our products.

Q: Do you offer any fragrance-free products?
A: We do not add any fragrances, colours or perfumes to our products. What you smell in our range of products is the natural aroma and colour of pure herbal extracts and essential oils used in it. Sometimes, even essential oils and herbs can cause sensitivities, we advise you to carry out a patch sensitivity test before you start using any of our products.

Q: What is a proprietary blend?
A: This is a combination of ingredients—a recipe, if you will—that a company owns and uses under exclusive legal right of the inventor. It can be protected by patent or copyright as to name, product, composition or process of manufacture.

Q: Are your products vegan?
A: All of Omved’s products are vegetarian and most of them are vegan, except for a few of our medicinal Ayurveda oils arenon vegan because they are prepared using milk according to classical recipes.

Q: Is Omved’s packaging recyclable?
A: Yes absolutely! All of our packaging is easily recyclable. We aim for minimal packaging whenever possible. Most of our products at stores do not come with an outside packaging. When they do, ourpackaging boxes are made from recyclable cardboard. We print catalogues and other material on 100% recycled paper. Click here to know about the initiatives we are associated with.

Buying, Shipping & Handling

Q : What do you charge for shipping and handling?
A:Standard shipping and handling is free for all pre-paid orders above Rs. 500 and above in India

Q : How long does it take for the order to be delivered after I place my order?
A:Most orders are processed and dispatched within 24 hours of payments that is received. The consignment may reach you within 5-7 business days of dispatch depending on the location.

Q : How do I know that my order has been dispatched?
A:We will send an instant e-mail with the information of the shipment details as soon as your consignment is handed over to the shipping company.

Q : How do I check the status of my order?
A:Currently, we do not have an option for a user to track the consignment details on our website. You can track your order through the AWB (Airway Bill) provided to you in the mail. Please login to the website of the courier company that is delivering your consignment to track the shipment status.

Q : Do you deliver worldwide?
A:Currently we ship only in India.

Q : If I have someone in India can he/she pick up my items on my behalf?
A:Yes, we have multiple stores in Mumbai, India. Please send us an e-mail at omvedstore@omved.com mentioning your order with the information on which store you would like to pick-up your order from and name of the person who would be picking up the order if you do not wish to receive it by the courier. We’ll keep you informed on when the order is ready in that store for the pick-up.

Q : Do I need to pay additional charges? 
A:In some cities you may need to pay an octroi charge that you will need to directly pay to the courier person. This amount is an additional cost that you will need to incur post the payment.

Q : How are the products packaged?
A:Each of the products are securely packaged in bubble wrap and put into a box. We use recyclable items to package our boxes. The box is sealed well ensuring a safe delivery to your doorstep.

Q : Can I ship different items in my order to different shipping addresses?
A:Our shipping process allows only one address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Q : What happens if I am not available at the time of delivery?
A:Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address to ensure a faster delivery.

Q : Why are there varying prices for certain products?
A:We have various sizes available for certain products and that is an indicator for varying prices for certain products.

Q : What if an item is out of stock?
A:Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.

Q : Do you have COD charges?
A:For COD, you will need to pay a convenience charge of Rs. 100. If your order is less than Rs. 500, an additional charge of  Rs. 50 will also be applicable.

Order AmountShipping ChargesConvenience Charge
Less than Rs. 500 Rs. 50 Rs. 100
Greater than Rs. 500 NA Rs. 100

Q : Do you have gift vouchers that I can present to a person?

Yes, we have gift vouchers in denominations of Rs. 500,  Rs. 1000 and   Rs. 2000.

Exchange & Returns

Q : What is your exchange and return policy?

  • We will exchange a product only if we have sent you a completely different product from the one that you ordered. Merchandise can be exchanged only if it is returned unused and intact (in saleable condition).
  • We will NOT accept clothes/linen that has been washed.
  • If we ship out a product in the wrong size than the one that is specified in your order then we will exchange it for your correct size.
  • Please email us within 24 hours of delivery if you want to apply for an exchange stating the reason for exchange. We will have our customer care contact you as soon as possible.
  • Do not ship any product back to us without getting a confirmation for exchange from us.
  • We will email you detailed instructions on how to exchange your product once you receive our exchange confirmation.
  • Please mention your invoice number in the mail that you send to us. 

Payment Options

Q : What are the different payment options available?
Considering our Buyer and Customer requirements, Omved.com offers you the widest range of payment options:

CCAvenue: This is the leading online payment company supporting a large number of credit cards, including Visa, JCB, American Express, Diners as well as debit cards and bank transfers across all leading banks within India.

Paypal: Paypal is the leading global online payment company supporting a large number of credit cards, including Visa, MasterCard, American Express and Discover. You can pay with your PayPal account from locations outside India. In some cases, it may require us to send an invoice for the same, so please send us a mail to <insert mail id> with the PayPal ID details so that we can process the invoice to you. Please note that you cannot make a PayPal transfer within Indian accounts.

Cash on Delivery: For convenience of our buyers, we have cash on delivery option which has a nominal charge of ₹ 100 for all orders. There will be an additional conveniencecharge of ₹ 50 for orders below ₹ 500. We do not offer a COD option for orders beyond ₹ 7500. Payments will need to be made online/ through a wire transfer or a cheque deposit to our bank account instead.

Cheque Payment/ Wire Transfer: Draft a cheque in the name of ' Omved Lifestyle Pvt. Ltd ' and send it to us at ' Omved Lifestyle Pvt. Ltd. Plot no. 19, Road no 9, MIDC, Mumbai 400093, India'. Please mention the order no. at the back of the cheque. On cheque clearance your product will be shipped. You can also do a wire transfer to our bank account. We accept Indian cheques only. Orders will not be shipped till the cheque has been cleared. Cheque clearance varies from Bank to Bank; minimum clearance period is 5-6 business

Bank account details:Cheque Payment/ Wire Transfer - Draft a cheque in the name of ' Omved Lifestyle Pvt. Ltd ' and send it to us at ' Omved Lifestyle Pvt. Ltd. Plot no. 19, Road no 9, MIDC, Mumbai 400093, India'. Please mention the order no. at the back of the cheque . On cheque clearance your product will be shipped. You can also do a wire transfer to our bank account.

Acct. No 05422000010416
Nature : Current Account
RTGS / NEFT IFSC Code : HDFC0000542 , 
Acct. Name : Omved Lifestyle Pvt. Ltd
Bank Name : HDFC Ltd. Address :Karnala Mills Compound, Mumbai

For Wire Transfers or NEFT, you may need to add us a Payee before you carry out the transaction.

Credit Card

We accept credit card payments against orders as well. You can also pay using your Visa or Master Credit Cards.

Important Points

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

  • Lack of authorization to carry out a transaction,
  • Exceeding the preset limit mutually agreed by you and between your "Bank/s",
  • Any payment issues arising out of the transaction,
  • Decline of transaction for any other reasons.
  • A time out occurring during a transaction (for ex. A power failure causing the internet to not work during a transaction)
  • Insufficient funds in your account

Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Q : How do I know my payment went through?
A confirmation email will be sent to you as soon as your payment goes through.

Refund Policy

Q. What are the types of refunds that you offer?
-For goods that you have purchased during an online discount, the refund will be through a Coupon Code worth the amount paid for the product.
-For goods bought on MRP, we will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
-If the payment mode was Cheque, DD or COD we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

Q. When do you initiate a payment for a refund?
-The refund process will be initiated once we have received the product(s). Our refunds are processed in 15 working days, but in cases where we need to make payments by Cheque, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once the cheque is deposited.

Q. What do I need to do in case I want to return a product?
-You will need to courier the product you are not satisfied with in an intact condition. We offer a refund of return shipping charges (Charges that are borne by the user for sending the products to us). The refund charges will be limited to R 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher.

Q : What is the validity of coupon that you offer for redeeming on your online store or the physical store?
Our vouchers have a validity of one year from the date of issue.

Cancellations

Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.

Cancellation by Omved Store.in
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled can include:

- limitations on quantities available for purchase
- inaccuracies or errors in product or pricing information
- problems identified by our credit and fraud avoidance department.

We may also ask for additional verification or information before accepting and processing any order. Our customer care will contact you if all or any portion of your order is cancelled or if we require additional information to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation. 

 

Omved Accepts

Omved Accepts
  • Omcentives
  • Special Offer
  • Shop in you Local Store
 
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